At ThaiLoom, we strive to provide a seamless shopping experience with free worldwide shipping and a customer-friendly return policy. Below, you’ll find detailed information about our shipping and returns process.
Shipping Policy
Free Worldwide Shipping
We offer free standard shipping on all orders, no matter where you are in the world.
Shipping from Thailand
All orders are shipped directly from Thailand. Delivery times may vary depending on your location:
- Europe: 10-14 business days
- United States & Canada: 10-14 business days
- Asia-Pacific: 7-10 business days
- Rest of the World: 14-20 business days
Expedited Shipping
If you require faster delivery, we offer an expedited shipping option for an additional cost:
- Europe: Approx. $30-$50 USD
- United States: Approx. $40-$60 USD
- Asia-Pacific: Approx. $20-$40 USD
- Rest of the World: Approx. $50-$80 USD
Please note that expedited shipping rates may vary depending on the size and weight of your order. Pricing will be calculated at checkout.
Order Processing
- Orders are processed within 1-3 business days.
- Once your order is shipped, you will receive a confirmation email with a tracking number.
Customs and Duties
ThaiLoom is not responsible for any customs fees, import taxes, or duties that may apply in your country. These charges are the buyer’s responsibility and vary depending on your location.
Returns Policy
Return Period
You have the right to return your purchase within 30 days of delivery, no questions asked. Items must be:
- Unused and in their original condition.
- Returned in their original packaging.
How to Return
To initiate a return:
- Contact us at [email protected] with your order number and reason for return.
- We will provide you with the return shipping address in Thailand.
- Ship the item(s) back to us.
Please note: Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
Refunds
- Refunds will be processed within 7 business days of receiving the returned item.
- Refunds will be issued to the original payment method.
Exchanges
If you wish to exchange an item, please contact us at [email protected] to arrange the exchange. Shipping costs for exchanges may apply.
Defective or Damaged Items
If you receive a defective or damaged product, please contact us immediately at [email protected] with your order number and photos of the issue. We will arrange for a replacement or a full refund, including return shipping costs, if applicable.
Need Help?
If you have any questions about our shipping or returns process, feel free to reach out to us at [email protected]. We’re here to assist you!
Thank you for choosing ThaiLoom!
We’re committed to delivering high-quality products and excellent service, no matter where you are in the world.
