Below are our terms and conditions, which apply to all purchases made through our webshop. Please read them carefully, as they contain important information about your rights and our obligations.
1. General Information
- Company Name: ThaiLoom (Part of Move Marketing Co., Ltd.)
- Registration Number: 050-5554-000-679
- Address: 609/205 Charoen Rat Road, 50000, Chiang Mai, Thailand
- Email: [email protected]
- Phone Number: +45 65742003
By shopping with us, you agree to these terms and conditions.
2. Prices
All prices are listed in USD and include VAT where applicable. Shipping costs are not included in the listed price and will be calculated at checkout. We reserve the right to change prices without prior notice, but the price at the time of purchase will always apply.
3. Payment
We accept the following payment methods:
- Credit/debit cards (Visa, Mastercard, etc.)
- Stripe
- Other methods as specified at checkout
All transactions are encrypted and processed securely. Payment will be charged when your order is confirmed.
4. Shipping and Delivery
- Free Worldwide Shipping: We offer free standard shipping on all orders.
- Delivery Time: Estimated delivery times vary depending on your location and will be provided at checkout—usually around 2-3 weeks.
- Tracking: Once your order is shipped, you will receive a tracking number via email.
- Thai post: We use Thai Post
Delays may occur due to customs, local holidays, or other unforeseen circumstances.
5. Returns and Refunds
- Return Policy: You have the right to return your purchase within 30 days of delivery. Items must be unused and in their original packaging.
- Refunds: Refunds will be processed within 7 business days after we receive the returned item. Shipping costs for returns are the customer’s responsibility unless the return is due to a defective product.
- How to Return: Contact us at [email protected] to initiate a return.
6. Defective or Damaged Products
If you receive a defective or damaged item, please contact us immediately at [email protected] with your order number and photos of the issue. We will replace the item or provide a refund.
7. Privacy Policy
Your personal information is handled in accordance with our Privacy Policy. We only collect necessary data to process your order and ensure a smooth shopping experience.
8. Limitation of Liability
ThaiLoom cannot be held responsible for delays or damages caused by third parties, such as shipping carriers. We are also not liable for improper use or care of our products.
9. Governing Law
These terms and conditions are governed by the laws of Thailand, and any disputes will be resolved in accordance with those laws.
10. Contact Us
If you have any questions about these terms, your order, or our products, please contact us:
- Email: [email protected]
- Phone: +45 65742003
